FAQ

Frequently asked questions for bespoke orders

Gate Sizing

How do I measure my gate


Always in milimeters so there is no confusion. Measure the gap (opening) between the posts or pillars The height is from the floor to top of gate, with the top hinges, always allow 100mm above the gate to allow for the top hinge. See How to measure your gate Download a quote form in PDF Aluminium Gate Profile Dimensions PDF




Curved top gates


Curved top gates On pedestrian gates the curve will have a rise of 100mm for gates 750mm - 899mm opening Pedestrian gates between 900mm - 1500mm opening will have 150mm rise on the curve Main double gates have a curve of 150mm rise Bow toped pedestrian gates have a 50mm rise from 750mm - 1500mm opening Bow top main gates have a 200mm rise Download a quotation form in PDF





Fencing

Post Spacing


These are guidelines on post spacing: If the fence height is <1200mm high then the post spacing can be up to 2000mm between posts. Fencing >1201mm to 2000mm high is only recommended 1500mm max between posts You can use post bases up to 1500mm high fencing over this then the posts need to be concreted in place usually 300mm to 400mm deep in a concrete base.




Fencing Installation


Aluminium horizontal boarded fencing is designed to be easily assembled, the posts are slotted to take the boards by sliding them in to the posts. RAZ Fencing BRIZ 150mm Boards





RAL Colours

RAL Colour Guarantee


Qualicoat marine grade powder coating is used so you can be assured it will withstand the harshest of conditions and give a long maintenance free life, just wash down occassionally with water and mild detergent. Gates and fencing comes with a 25 year guarantee




25 x Factory Standard RAL Colours





Optional RAL Colours at 10% premium





Non Standard Or Wood Effect Colours at 20% premium


We can supply the aluminium gates and fencing in non standard factory RAL colour and in 2 wood effects Light Oak or Teak




Traditional Gate & Fence RAL Colours


Traditional gates and fencing is available in any of the RAL colour range





Hardware

Pedestrian Gate Hardware


Pedestrian gates come with: Euro lock and 3 keys Colour matching handles Colour matching adjustable hinges Latch trim Retainer Options at extra cost: Electric latches can be factory fitted Side mounted 180 deg opening hinges can be factory fitted Rising hinges can be fitted on manual opening gates




Swing Double Leaf Gate Hardware


Manual equal double leaf gates come with: Euro lock and 3 keys Colour matching handles Colour matching adjustable hinges Retainers Centre stopper Reinforcing for articulated or ram arm automation built within the profiles. Centre stopper and packer Centre stopper Centre stopper Options at extra cost: Side mounted 180 deg opening hinges can be factory fitted Rising hinges can be fitted on manual opening gates Underground automation transmission shoes reinforced and factory fitted




Sliding Gate Hardware


Manual opening sliding gates: Euro lock, handles Stainless steel floor track & wheels Guide rails and brackets End reception profile and brackets End stopper Automation options: Factory fitted automation gear rack at extra cost Sliding gate 180 x 180mm post Guide bracket Facia mounted reception profile Side mounted reception profile & bracket





T&Cs & Delivery Terms

General T&Cs


1. Prices 1.1 All quotations are based on current prices. The price under any contract, whether concluded on the basis of a quotation or otherwise, will be calculated according to the Company’s price ruling at the date of delivery. 1.2 Prices and discounts shown in any price list are subject to alteration without notice and any new list cancels all previous lists. 1.3 Prices quoted and prices shown in the price lists are exclusive of VAT unless otherwise stated. 1.4 Prices quoted are ex-works. Delivery will be charged extra unless otherwise stated. 2. Payment 2.1 Office Sales: 2.1.1 New accounts: Payment in full with order. 2.1.2 Existing account: All aluminium gate and fencing products will require a minimum 50% deposit on order, and the balance (including transport where applicable) to be paid when the gate is ready for delivery and prior to despatch. 2.2 Online and telephone Sales. Online orders require payment in full with order. 2.3 Aluminium Gates and Fencing are manufactured to order. Gates and Fencing are personalised and made to measure for each order. As such they are not covered by Distance Selling Regulations. 2.4 Once an order has been confirmed and fabrication started, payments will not be refunded. 2.5 Once confirmed, orders for Aluminium Gates and fencing cannot be cancelled, and changes in design after confirmation will be chargeable 2.6 An order is confirmed on receipt of the correct deposit payment and signed and dated confirmation of design. 2.7 Receipts are not issued for cheques unless requested. 2.8 Customers paying by cheque must produce a valid bank card unless payment is made at least 5 days before delivery of the goods or materials being paid for. 3. Quality and Description 3.1 Subject to the matters set out in the next clause, all goods and materials supplied shall: 3.2 Conform as to quality, quantity and description with the particulars stated in the order acknowledgement. 3.3 Be of sound materials and workmanship. 3.4 Be equal in all respects to any written specification provided. 3.5 Be fit for the purpose for which they are required as indicated in the order either expressly or by indication. 3.6 Finish: Due to the manufacturing process variations in the painted finish are possible. 4. Measurements 4.1 Specifications of weight are approximate only. 4.2 The items ordered will be fabricated to measurements supplied by the customer. 4.3 It is the customer’s responsibility to ensure that the specification of the gate/fence to be supplied is correct. 4.4 Every order will have a confirmation drawing issued indicating what is to be supplied and no fabrication will commence until this has been signed, dated and confirmed by the customer. 5. Warranty by Customer 5.1 The Customer warrants: 5.2 That the Customer will carefully examine all the goods and materials supplied and will notify the Company in writing of any shortage, defect or other failure to comply with the contract which is, or ought to be apparent upon such examination, within 72 hours of their being collected or delivered. 5.3 That they will notify the Company in writing within 72 hours of becoming aware of any shortage, defect or other failure to comply with the contract which was not apparent upon the aforesaid examination. 6. Consumer Sales 6.1 Where a customer deals as a consumer as defined by Section 12 of the Sale of Goods Act 1977, goods and materials are supplied with the benefit where the same are applicable of the conditions and warranties implied by sections 12-15 inclusive of the Sale of Goods Act 1979. 6.2 In other cases goods and materials are supplied only with the benefit where the same are applicable of the condition and warranties implied by section 12 of the Sale of Goods act 1979. 6.3 Aluminium Gates and Fencing are manufactured to order. Gates and Fencing are personalised and made to measure for each order. As such they are not covered by Distance Selling Regulations. 7. Limitation of liability of the Company 7.1 Save as aforesaid and save as herein expressly set out the goods are not supplied with, or subject to, any condition, warranty or other term whether express or implied unless specifically stated by the Company in writing. 7.2 In no circumstances except in respect of death or personal injury caused by the Company’s negligence shall the Company’s liability (in contract or otherwise) to the Customer arising under, or out of, or in connection with this contract or the goods or materials supplied, exceed the cost to the Customer of replacing or repairing goods or materials of which complaint is made. Further, and in any event, the Company accepts no liability for any consequential loss or damage (whether for loss of profit or otherwise) costs, expenses or other claims for consequential compensation whatsoever. 7.3 The Company shall not be under any liability for any cost or expense incurred by the Customer in repairing or replacing goods or materials unless the Company is first afforded a reasonable opportunity of replacing or repairing them provided that the Customer shall be entitled to effect repairs or replacement before affording such an opportunity as may be reasonably necessary to prevent any further loss or damage to Customer. Terms and Conditions of Sale 8. Cancellation 8.1 Once an order has been confirmed and deposit paid, any changes to specification of either sizes, colour or hardware is subject to a 5% charge for admin and or design drawing changes. Once fabrication has started, the order cannot be altered or cancelled and payments will not be refunded. 8.2 The deposit is not refundable after the confirmation has been signed and returned. The order will need to be paid in full when the goods are ready for shipping. 8.3 In the event of the suspension of the work by the Customer’s instructions or owing to lack of instructions the Company shall be entitled to increase the price by such an amount as they consider reasonable to cover any additional expense resulting to them for such suspension. 9. Credits 9.1 No goods which are made to measure can be returned for credit. 9.2 Once an order has been confirmed and fabrication started, payments will not be refunded. 9.3 Credit for the deposit is not refundable after the confirmation of design has been returned. 9.4 Once confirmed, orders for aluminium gates and fencing cannot be cancelled, and changes in design after confirmation will be chargeable. 9.5 Goods which in are generally kept in stock (i.e. gate automation equipment) cannot be returned for credit without the Company’s written consent. 9.6 Where the company agrees to accept back such goods or materials for credit (point 9.5), a 20% handling charge will be deducted from the amount of the credit together with the Company’s reasonable charges, if any, for delivering such goods or materials to, and/or collecting them from, the site or Customers premises. 9.7 No goods or materials which are not defective and which conform to the contract may be returned without the Company’s written consent. 9.8 No credit will be given for goods or materials returned without the Company’s written consent to the extent that the Customer establishes to the satisfaction of the Company (such satisfaction to be expressed in writing) that the said goods or materials are defective or otherwise do not conform with the contract.




Delivery Terms


Please read carefully as the delivery terms are a part of the conditions of sale 10. Delivery 10.1 While the Company will do its best to meet any delivery date given or agreed by it, such dates are estimates and only given in good faith, and the Company will not be liable in the event of the delivery period being exceeded or accelerated for any reason whatsoever. 10.2. Aluminium gates and fencing will normally take approximately 6-8 weeks from order confirmation to delivery. This may be extended for special orders. 10.3 Orders cannot be accepted on the basis of fixed delivery dates/times. Notification will be provided of anticipated despatch and delivery dates. 10.4 Where appropriate, customers must ensure that there are sufficient facilities at the delivery address to unload their order. 10.5 All deliveries must be checked immediately on arrival and the Company must be informed within 72hrs of any damages or discrepancies. 10.6 Delivery will be at the Customer’s premises unless otherwise agreed in writing expressly. 10.7 Where the Company agrees to deliver goods or materials to the site, the Customer shall ensure that the Company’s (or Company’s agents) vehicles have proper access and hard road to and from the site sufficient to enable the goods or materials to be delivered and the vehicles to leave with all reasonable speed. 10.8 The customer or its representative shall ensure enough individuals are present to help with the unloading of the goods. 10.9 The Company’s basic delivery cost covers delivery to an agreed address within mainland UK on a date provided by the Company. 10.10 If the Customer is unable to accept delivery on this date, additional delivery charges and or storage will be incurred. to the Company’s price ruling at the date of delivery.




Payment Options


Bank Payment BACS BACS bank transfer to ALUMAX UK
Full details sent on request Worldpay Card Payments All payments are made through secure platform giving you peace of mind. No payment details are saved to ensure complete security. Most major credit and debit cards accepted We don't accept AMEX Maximum credit card / debit card transaction £5k using this method of payment per order. PayPal Payments Paypal payments for gate and fence orders by email link, Paypal invoice, Maximum transaction £2.5k using this method of payment per order.